Refund policy

30 Day Return Policy for Unopened Products Only

We offer a 30 day return window for products that are unopened and unused. You may request a return within 30 days of receiving your order, provided the item remains in its original sealed condition.

To be eligible for a return, all of the following requirements must be met:

Condition
The item must be returned in the same condition it was received. It must be unworn, unused, unwashed, and fully sealed, with no evidence of use, damage, or tampering.

Tags and Packaging
All original tags must remain attached, and the product must be returned in its original packaging. This includes any branded boxes, pouches, or protective materials that were included with the shipment.

Proof of Purchase
A valid proof of purchase is required for all returns. Acceptable proof includes your order confirmation email or invoice.

For hygiene and safety reasons, any lunavo products that have been opened or used are not eligible for return.

In order to qualify for the 90 day guarantee, you must provide before and after photos. One at the start of your treatment, and one after the 90 days of using the treatment everyday

We are pleased to offer a comprehensive 90-day, 100 percent return policy for customers who do not experience results AFTER using our product for 90 days. This policy is designed to ensure that our products are being used as intended and to prevent misuse. Additionally, if you have any negative experience with our serum within the first 90 days, we will gladly provide a refund for used products, if you would like to return unused items we charge a 3 dollar return label fee. Please advise that some countries will not accept returns therefore we cannot provide full refunds to them. Please note that we do not issue refunds for shipping delays, as these are beyond our control.

Please note, if you have placed many orders, you are only eligible for 1 refund under this 90 day guarantee. This is in place to avoid misuse of our terms.

To initiate a refund, please email us at hello@lunavo.shop and provide your order number and reason for the refund.

All refunds are processed in U.S. Dollar (USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety seriously and encourage our customers to use our products safely and responsibly. Please follow all proper usage instructions and safety precautions provided with your product and all available resources found on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion.

We will assist you with any concerns or questions you may have.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 48 hours of delivery. To report a damaged item, please email us at lunavobusiness@outlook.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

Promotional Items and Free Gifts

If your order included complimentary items as part of a promotional offer such as Buy One Get One Free or Free Gift With Purchase, please review the following terms:

Promotional and free items are not eligible for refund or exchange under any circumstances, regardless of condition.

Any limited time post purchase offers made available at checkout are final sale. Due to the heavily discounted pricing of these exclusive offers, they are not eligible for return, exchange, or refund once the order has been completed.

If you decide to return the originally purchased item that qualified you for a promotional or free item, all free item(s) must also be returned in unused condition.

If the free item(s) are not returned, the value of those items will be deducted from your refund, resulting in a partial refund.

Shipping fees are strictly used to cover logistics and fulfillment costs and are paid directly to our shipping partners. For this reason, shipping charges are non refundable, even if an order is returned or canceled.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Fraud Prevention

To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.

Please note that we reserve the right to modify this Return and Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return and Refund Policy before purchasing and using our products. By purchasing and continuing to use Lunavo™ products, customers are indicating their acceptance of this Return and Refund Policy.