Shipping policy

At Lunavo, we are dedicated to ensuring your utmost satisfaction with our products. We have established this policy to clarify the process of returns, exchanges, and refunds, ensuring a smooth and fair experience for all our customers.

Return and Exchange Policy:

▪️ Returns and Refunds:
We accept returns within 30 days from the delivery date. To initiate a return, please contact us through our support email at lunavobusiness@outlook.com. We will guide you through the return process.

Returned products must be unused, in their original packaging, and accompanied by a valid tracking number. Items received without prior authorization or outside the 30-day window will not be eligible for a refund.

▪️ Return Costs:
Customers are responsible for all costs associated with returning their item(s). Shipping fees are non-refundable.

▪️ Non-Returnable Circumstances:
We will not accept returns in cases where:

  • The customer entered an incorrect address or failed to claim the package.

  • The item was damaged due to misuse after delivery.

  • Clearance or final sale items are involved.

Lunavo Anti-Fall Shampoo 90-Day Guarantee Policy

▪️ Tracking Requirement:
To be eligible for the 90-day satisfaction claim, customers must have tracked consistent product use. Photos or videos before and after the 90 days are required to validate results.

▪️ Commitment to Regimen:
This guarantee applies only to customers who have used the product consistently and as directed for 90 days. Inconsistent use voids eligibility.

▪️ 90-Day Maximum Guarantee:
If after consistent use you haven’t experienced noticeable improvement in your hair strength or reduction in hair fall, you may request a refund under our 90-day money-back guarantee.

▪️ Claim Submission Period:
Customers must contact us within 10 days after completing their 90-day trial period to be eligible for a refund. Claims submitted after that will not be considered.

▪️ Refund Process:
Approved refunds will be issued to the original payment method within 5–10 business days after claim approval.

▪️ Standard Return Policy Applies:
All approved claims under this policy will follow our standard 30-day return and refund process.

Cancellations and Refunds for Orders in Transit

▪️ No Cancellation After Shipment:
Orders that have already been shipped cannot be canceled or modified.

▪️ Address Changes:
If you entered an incorrect address, please contact us at lunavobusiness@outlook.com as soon as possible. We cannot guarantee address changes once the order is shipped.

▪️ Damaged or Lost Packages:
If your order arrives damaged or does not arrive at all, please email us at lunavobusiness@outlook.com with photo/video evidence of the issue for resolution.

Your satisfaction is our top priority at Lunavo. We’re always here to assist with any concerns or questions you may have regarding our products. Thank you for choosing Lunavo.